[Pauldotcom] Visible Ops - Is it worth investing in?

[Monkey Daemon]

I have a friend who is interested in investigating "visible ops"
however he's having a real issue getting anyone in the organisation to
accept a proposal for a change management system, never mind a culture
change towards a new way of doing things.

Does anyone have any experience of using Visible Ops that I might be
able to pass on to him in order that he can sell this (or another
improved way of working) to his managment team?

Thanks in advance,

MWD.