[Pauldotcom] Refurbished Hard Drives
iamnowonmai at gmail.com
Tue Jul 7 16:26:50 UTC 2009
Just to let you know - I just shipped a defective drive to seagate and faxed
them a signed "Certification of Destruction for Secure Sites" form that they
provided me. I kept the platters and sent them back the top cover of the
drive, for RMA purposes. If the data is important to you, I would recommend
pursuing that avenue.HTH
On Tue, Jul 7, 2009 at 10:56 AM, Joel Folkerts <joel.folkerts at gmail.com>wrote:
> I strongly agree with Tim. While I trust that Seagate is handling the
> drives appropriately, you aren't guaranteed that they won't doll this task
> out to a sub who isn't as thorough. It's also not clear what they mean by a
> "low-level" format. Keep in mind that the drive tracks which sectors are
> usable and not - if a drive detects that a sector is unreliable, it will
> mark it as bad (leaving the existing data intact) and never read or write
> from it again. When a drive is subsequently wiped, it will skip past these
> sectors leaving the existing data in place. Ideally, they would erase the
> bad sector list and wipe every physical sector on the disk. Again, I
> reasonably suspect that Seagate handles this properly but a degauser is
> relatively cheap insurance.
> p.s. As a quick after thought, this is a very secure way of hiding data.
> 1.) Erase bad sector listing; 2.) Wipe drive; 3.) Write data; 4.) Manually
> mark those sectors as bad; 5.) Data is now hidden. As far as I know, this
> process requires a some fairly expensive and specialized hardware but it is
> "The path to hell is paved with good intentions."
> On Tue, Jul 7, 2009 at 5:16 AM, Tim Mugherini<gbugbear at gmail.com> wrote:
> > We recently went through a similar line of questioning with our
> > vendors/manufacturers and received a mix of responses. In the end we
> > purchased a degauser. None of them seemed to care if drives were
> > degaused before sending back.
> > On 7/7/09, Dan Stadelman <bioradmeister at gmail.com> wrote:
> >> I think I was talking to tkrabec in IRC about how hard drive vendors
> >> handle the data on defective hard drives that were returned under
> >> warranty. So I sent a question off to Seagate to see what they do with
> >> the data on defective drives...
> >> Obviously if there is something sensitive on the drive, then you
> >> should destroy it - but their response was pretty interesting...
> >> Dan
> >> QUESTION:
> >> Hello,
> >> I was wondering what happens to the defective drives that are returned
> >> to Seagate. I know you sell refurbished drives - is the data on the
> >> returned drives wiped before you sell them a refurbished drives? If
> >> so, how are the drives wiped.
> >> I am worried about someone being able to recover data off a returned
> >> RESPONSE:
> >> Thank you for sending your Seagate E-mail inquiry.
> >> Seagate takes measures to ensure the security of all of our customer's
> >> personal, confidential data. When a drive arrives at our returns depot
> >> facility, it will first be tested. During the first phase of testing
> >> it is low-level formatted which completely wipes it of any and all
> >> data from sector 0 to the last sector. As a returning defective drive,
> >> if the drive is not in a functional state capable of a low-level
> >> format, the drive is disassembled and the platters (where the data is
> >> stored) are recycled. Once a platter is removed from the spindle of a
> >> hard drive, the data is no longer readable by any means.
> >> Regards,
> >> Hassan Zouga
> >> Warranty and Customer Support Escalation
> >> Seagate Technology, Inc
> >> 1 800 SEAGATE
> >> ref:00D0hhzl.50036lvP0:ref
> >> _______________________________________________
> >> Pauldotcom mailing list
> >> Pauldotcom at mail.pauldotcom.com
> >> http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom
> >> Main Web Site: http://pauldotcom.com
> > --
> > Sent from my mobile device
> > _______________________________________________
> > Pauldotcom mailing list
> > Pauldotcom at mail.pauldotcom.com
> > http://mail.pauldotcom.com/cgi-bin/mailman/listinfo/pauldotcom
> > Main Web Site: http://pauldotcom.com
> Pauldotcom mailing list
> Pauldotcom at mail.pauldotcom.com
> Main Web Site: http://pauldotcom.com
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the Pauldotcom